My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

Agora, Inc (NASDAQ:API) Q1 2025 Earnings Conference Call May 27, 2025 9:00 PM ETCompany ParticipantsTony Zhao - Founder, Chairman and CEOJingbo Wang - ...

A Sheffield call centre has gone into administration owing £2.8m and bounced back with a new owner pledging to invest £15m. ... CC33 FS employed 340 staff in the UK and was based at The ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script ...

For example, say you’re an inbound call center that focuses on after-hours calls to doctors, dentists, and private medical practices. Maybe you’re an outbound omnichannel call center focused ...

Notice that the script sneaks in another benefit to the customer as they pitch the email option — a 50% increase in first call resolution is attention-grabbing for someone running a call center.

1. Call Center Scripts for Greeting your Customers First impressions with a customer are important. A kind greeting can go a long way to determine the comfort level of your customers.

U.S. capital may thus be inadvertently fueling Beijing’s indigenization drive. The proposed rules aim to restrict outbound U.S. investments into Chinese companies developing the troika of “ ...

Although it has experienced some decline post-Brexit, the UK call centre industry still has a market size of £3bn. And with over 900 businesses employing more than 67,000 people, it’s a sector in a ...