Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

In this guide, we offer scripts you can customize plus plenty of tactical tips on how to implement these templates in your own business. Read on for examples and specific ... utilize chat and email ...

At the recent AWS Summit in Washington, D.C., a leader from Jupiter Medical Center explained how the organization used Amazon ...

The Oklahoma City Thunder overcame a tough start with Shai Gilgeous-Alexander’s clutch scoring and Lu Dort’s defensive ...

King of Prussia, Pa.-based Universal Health Services has rolled out an AI agent to call patients and check in on patients after they’re discharged from the hospital. The 29-hospital system originally ...

The comeback kings had it happen to them for a change, and once again, the 2025 NBA Finals are tied because of it.

This service is intended for adult audiences. No guarantees are made for any specific outcome. If you or someone you know has a gambling problem, please call 1-800-GAMBLER. Ⓒ 2024 NBC Universal ...

For example: Hello (name ... This serves as both a check-in call and a reminder to write a review: “Hi! How’s everything going with the move? Anything you need? Great! I just sent over ...

‘I knew instantly that I wouldn’t be able to get a loan for the surgery. I had to get a loan off a family member’ ...