The 2025 ICMI Global Contact Center Awards finalists: The winners will be announced at the ICMI Global Contact Center Awards Party at ICMI's Contact Center Expo, which takes place October 27-30 at the ...

Scam operations in Noida and Jaipur have been abruptly suspended after a Khaleej Times investigation exposed how Indian call centres were posing as Dubai-based forex firms to defraud UAE residents ...

The Palwal Police has allegedly cracked down on an illegal call center in Delhi. The crackdown resulted in the arrest of 11 people, who were allegedly involved in defrauding customers across the ...

Crypto, call centres & cartons of pills: Global dark web drug empire busted in Delhi’s backstreets; leads to seizures in US, Australia, Europe ...

A developing cyber attack at Australian airline Qantas that started at a third-party call centre is already being tentatively attributed to Scattered Spider. Find out more about what's likely ...

Qantas Airways confirms cyber incident impacting customer data, investigating significant data breach with no financial information compromised.

Qantas has confirmed a cyber incident at one of its contact centres on Monday. The airline says a cybercriminal targeted a call centre and gained access to a third-party customer servicing ...

The airline has launched an investigation after a contact centre experienced unusual activity.

Qantas is notifying millions of customers that their personal information has been compromised following a cyber attack on a third-party platform used by one of its contact centres. The airline ...

Qantas is warning a "significant" amount of customer data has likely been stolen from its records during a cyber attack against the airline on Monday.

Gurgaon: Chasing money trail after a cyber fraud was reported in the city, city cops last week took into custody a 24-year-old woman from Delhi's IGI .