Microsoft officials said in July when they first went public with a partial list of Wave 2 features that Dynamics 365 Customer Service Insights would be getting a a new analytical view, as well as ...

Microsoft Dynamics 365 Customer Insights customers will get access to Typeface’s brand and audience-personalized AI seamlessly within their environments. January 11, 2024 11:00 AM Eastern ...

It's also unclear if the licensing circumstances will change now that Microsoft Forms Pro has been renamed to Dynamics 365 Customer Voice. Microsoft renames its products all of the time.

Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency.

Microsoft launched Dynamics 365 Copilot, an AI-powered assistant for customer relationship management, sales, enterprise resource planning, customer service, marketing, ecommerce and supply chain.

At its Ignite developers event today, Microsoft announced the addition of a first-party voice channel to Dynamics 365 Customer Service, its end-to-end cloud product offering for customer support.

Copilot in Dynamics 365 Customer Insights for writing SQL queries in plain language, allowing sales team members to "explore, analyze and understand customer segment sizes and preferences." ...