Loyalty isn’t about how much credit someone uses. It’s about how often they engage with your brand—and how you respond.

In this episode of “At Your Convenience,” CSP Editor Rachel Gignac talks with Brian Ferguson, chief marketing officer at EG America, Westborough, Massachusetts. Ferguson talks about EG's loyalty ...

In this episode of The Speed of Culture, Matt Britton speaks with Richard Nunn, CEO of United MileagePlus, and Maggie Schmerin, chief advertising officer at United Airlines. Together, they unpack how ...

Today we’re adding support for defining loyalty programs under Organization structured data combined with loyalty benefits under Product structured data.” What this means.

Sony Interactive Entertainment announced it is ending the PlayStation Stars loyalty program fully on November 2, 2026. The loyalty program will no longer accept new members starting today and ...

What factors are driving the decline in loyalty program engagement among European travelers? Why are hotel loyalty programs in Europe struggling more than airline programs?

Shoppers are turning to loyalty programs to save money, but experts say they only work if managed wisely.

Airline loyalty programs make billions from selling their points and miles. Here's why that should affect how you use these programs, their miles and credit cards.

Brightline has officially launched its new loyalty program, Brightline Rewards, powered by Antavo Loyalty Cloud. | The program offers a simple, flexible way for riders to earn and redeem points.

Trouble is brewing on the travel horizon. Once seen as a golden ticket to free flights and VIP perks, airline loyalty programs are leaving frequent flyers grounded. Most airlines offer loyalty ...

Once Shell owns the Fuel Rewards loyalty program, Shell will have the ability to evolve the program and work directly with participating brands.

New company Journey focused on bringing loyalty program capabilities to independent hotels and vacation rentals.