Travel loyalty programs are ubiquitous. The Experience Economy is booming; and, Gen Z is seeking to "earn and burn" their ...

Loyalty programs that prioritize personalization, flexibility and seamless experiences are strategic tools for building ...

Consider this surprising statistic from our annual customer service research: 46% of U.S. consumers are willing to pay more ...

Loyalty is more than a price tag, as evidenced by our local not deterring us with inflated $7 happy hour schooners.

In 2022, shortly after joining Expedia, Mehrotra took on a major project for one of the company’s key partners: Walmart. The ...

In the digital age, nostalgia marketing has emerged as a powerful tool for brands to create emotional connections and foster ...

From deals and omnichannel marketing to gamification and promotional offers, here are several proven customer retention ...

According to the report, changing consumer spending habits—characterised by heightened intentionality—are driving a ...

Nisqually Markets launched its new loyalty mobile application that features customer rewards, subscriptions and more, Liquid ...

Airline loyalty programs, many travelers say, aren’t what they used to be. But some are still well worth it—just for ...

Men's apparel retailer Tailored Brands has named Whit Alexander as its new executive vice president and chief customer ...

When your customers feel valued and heard, they’re not just likely to return — they’ll spend more, forgive mistakes, and ...