Customer-Focused Objectives Some examples of customer-focused key performance objectives include attendance. Employees must show up for work to provide quality customer service.

In a recent webinar presentation with research firm Advisory Board, Robb Malone, Pharm.D., chief operating officer of UNC Health’s clinically integrated network, described some of the key decisions ...

Conclusion The best customer service interview questions and answers depend on your industry, the skill level of the customer service representative, and their unique experiences. It’s all about ...

The survey results emphasized the importance of continued customer service, which can help providers set themselves apart from the competition. Among respondents, 71% of family members and 82% of ...

In this example, there is a personal connection between us, the customer, and the waitstaff. The waitstaff knows that the preemptive service in these areas usually will positively impact their tip.

Key Lessons From Amazon’s Customer Service Chatbot Q Innovations in artificial intelligence are continuously refining the quality of customer interactions. Here’s how to make them work for you.

The Biden administration, in its push to improve customer experiences across government, is using data to pinpoint where those services aren’t meeting expectations. The National Science Foundation, in ...

How ML and AI Alert FedEx to Problems Early FedEx has applied advanced machine learning across its business operations, implementing tools from Microsoft Azure such as Azure Databricks, Azure Machine ...

This research paper aims to analyze customer satisfaction data in service management, with a focus on identifying key drivers of customer satisfaction and areas for improvement. The research was ...

Read more insight into “Contextual learning” and other evidence-informed principles for university learning in the Science of Learning Research Centre’s Higher Education Learning Framework (HELF). The ...