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Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

In today’s hyper-connected world, customer experience has become a core differentiator across industries. The traditional standards of speed, convenience, and ...

The global survey report highlights the importance of addressing gaps that will be crucial in proving the value of customer education and securing further investment for programs. DUBLIN--(BUSINESS ...

As the new wave of AI sends shockwaves through the business world, rapidly transforming mindsets, workstyles, and customer ...

Irish entrepreneurs visit Japan to scope out potential trading opportunities and learn from the country’s biggest companies ...

Knowles: Absa has a client-centric, digitally enabled model. Preparing for the “client of the future” means continuously ...

Discover 5 proven methods to make your resume stand out from hundreds of applications. Simple changes that get hiring ...

A string of recent cyberattacks and data breaches involving the systems of major retailers have started affecting shoppers.

By Victor AGBEVE In the financial sector of Accra, two banks have the same customers and are experiencing two distinct ...