Addressing the rise of customer incivility in frontline industries requires a multifaceted approach that prioritizes the well ...

The global survey report highlights the importance of addressing gaps that will be crucial in proving the value of customer education and securing further investment for programs. DUBLIN--(BUSINESS ...

In crowded B2B markets, a strong messaging strategy is to anchor your brand in a real customer pain point, and then clearly ...

As the new wave of AI sends shockwaves through the business world, rapidly transforming mindsets, workstyles, and customer ...

A string of recent cyberattacks and data breaches involving the systems of major retailers have started affecting shoppers.

Discover 5 proven methods to make your resume stand out from hundreds of applications. Simple changes that get hiring ...

Need to make a dinner reservation or change your flight? Now AI agents can do that for you. This episode of "Uncanny Valley" ...

5. Feedback is a marketing goldmine Your customers are your best advocates. Positive feedback, especially in the form of testimonials or reviews, is a powerful marketing tool. It builds credibility ...

Outset raises $17M Series A to scale its AI-moderated research platform used by Nestlé, Microsoft, and WeightWatchers that's ...