According to Law.com, as a result of the COVID-19 pandemic, firms are now beginning to focus on client experience by mapping the client journey at every point the client interacts with the firm ...

Looking at the map, it appears the whole crew stayed together as one unit for over half the journey, only to be scattered at Rohan when some nasty stuff goes down.

How to Create a Customer Journey Map. A customer journey map is a data-driven visualization of how the majority of your most valued customers move through the buying process. Here's how to build yours ...

Check out these stats to better understand mobile users' behavior and to establish a strong path to conversion. A total of 52% of consumers discover apps via their friends, family, and colleagues, ...

Infographic: Navigate America ... Life is a journey, not a destination. ... The map also takes care to point out the means with which these expeditions are undertaken, not just the routes.