Customers are blistering Southwest Airlines over its decision to eliminate a beloved free checked bags policy, but the airline is pushing back.

An angry customer shot and killed a Texas phone repair shop employee, then was shot dead by the victim’s coworker, San Antonio cops say.

An angry customer shot and killed a Texas phone repair shop employee, then was shot dead by the victim’s coworker, San Antonio cops say.

By investing in positive scripting techniques, companies give their agents the tools they need to transform frustrating situations into opportunities.

(WUSA) - A Chipotle customer was caught on video attacking an employee over the weekend. The employee says the woman claimed her order was wrong and demanded a refund. But they say when they told ...

SANDY, Utah (KSTU) - Authorities in Utah arrested a man accused of purposefully crashing his recently purchased car into the dealership. He was reportedly angry the car needed work and wanted his ...

SANDY, Utah (KSTU) - Authorities in Utah arrested a man accused of purposefully crashing his recently purchased car into the dealership. He was reportedly angry the car needed work and wanted his ...