In the practice of managing IT services which refers to ITIL v3 framework, service providers are required to have a certain set of criteria and standards for Incident Management in order to deliver ...

This paper study the IT service management framework and associated processes' definition, operation and the management methods of DC Company based on Information Technology Infrastructure Library ...

The Customer Management Framework (CMF) for Pimcore adds new functionality for customer data management, segmentation, personalization and marketing automation.

Trump tells Forest Service, Interior to merge wildfire management programs Trump has ordered a consolidation of the government’s wildland firefighting programs. But with wildfire season already ...