At the heart of ITIL® 4 lies a profound philosophical shift: instead of focusing solely on control, stability, and ...

Did you know the average cost of IT downtime is over $5,000 per minute? Despite this staggering figure, many organizations ...

ITIL 4 in AI-driven service management AI is transformative technology, and it can help support the service management practices outlined in ITIL 4. It’s technology that’s already been ...

ITIL Incident Management The objective of this ITIL process is to record, prioritize and manage all incidents with the purpose of solving them as fast as possible. An incident is defined as an ...

ITIL’s focus on structured IT service management — covering incident, problem, change, and service continuity management — naturally overlaps with security frameworks like NIST and ISO/IEC ...

The necessity of integrating ITSM and HRSD systems stems from the growing demand for seamless, efficient, and effective service delivery across both IT and HR departments. In an era where ...

While Information Technology becomes the interesting topic in education, Computer Laboratory as a learning center becomes an important supporting facilities in Higher Education. Whereas, current ...

Boeing CEO Dave Calhoun took responsibility for a door plug getting blown out of an Alaska Airlines flight over Oregon earlier this month in the company's fourth quarter earnings call Wednesday ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT ...

Incident management vs. problem management According to the ITIL definitions, an incident is a single unplanned event that causes a service disruption while a problem is a cause or potential cause of ...

Incident management should be able to help IT identify priorities with automation features that simplify the process. Problem Management: Problem management assists IT via processes and activities ...