Defined as an ITIL service support process, it has an ISO complement in case of security incidents as well as a COBIT delivery and support chapter. Problem management. The COBIT delivery and ...

Formal processes such as incident management, problem ... are also ITIL processes. If implemented properly these strategic processes can be integrated into the rest of the process framework ...

"The ITIL Problem ... between these and Problem Management," adds Anderson. "The ideal candidate for this course should be a practitioner in the problem management process and must be the holder ...