With more than 25 new AI apps now live on the Slack Marketplace, enterprise adoption in India is surging, especially across sectors with complex, collaborative, ...

Where home offices and cubicles blend with vibrant coworking spaces, one truth remains: your environment profoundly impacts ...

An effective IT support policy includes information about the level of service that the help desk provides. The policy sets standards for the length of time technicians take to perform such tasks ...

Among the highlights is the new RSA ® Help Desk Live Verify (patent pending), a first-of-its-kind feature that prevents social engineering and technical support scams.

The data-theft extortion group known as Luna Moth, aka Silent Ransom Group, has ramped up callback phishing campaigns in attacks on legal and financial institutions in the United States.

News Public transport women’s help desk launched Diale-Tlabela urged all those in the public transport sector to recommit to a transport sector that recognises women's full humanity and ...

(Ravenna Photo) Seattle startup Ravenna has raised $15 million from top-tier venture capital firms and notable angel investors to streamline how companies handle internal help desk requests.

Seattle startup Workflow Labs raised $1 million in new investment to grow its platform that helps Amazon sellers reach customers and manage operations. Founded in 2022, the company has raised $3.2 ...

Halliday Raises $20M for AI Protocol to Eliminate Writing Smart Contracts for DeFi The Series A investment was led by venture capital giant a16z's crypto arm, following a $6 million seed round in ...

By Nisheni Atapattu An inclusive support center has been opened at the Makumbura multi modal centre to facilitate differently-abled passengers in public transportation. “Employees with special needs ...

Workflow Automation not only takes repetitive tasks off of employees’ shoulders, it’s easy to use, even for teams who don’t have technical backgrounds. Zoom is also targeting IT admins by allowing IT ...

The familiar board view now available within Help Desk enables teams to quickly assess ticket status, prioritize urgent issues, and improve response times. For service reps, this layout highlights ...