A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

The House of Representatives addresses stagnation, age falsification, and unfair retirements in Nigeria's public service. New reforms include bereavement leave and improved promotion processes.

The Social Security Administration has faced ongoing criticism over its customer service delays, especially with phone wait ...

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

Do high reps and low weight build muscle? Yes – you absolutely can build muscle by reaching for a lighter pair of dumbbells and performing more reps.

Iconic ’90s Grunge Band Recalls Nightmare Guns N’ Roses Tour: ‘I Don’t Like Butt Rock’ first appeared on Parade on Jul 8, 2025 This story was originally reported by Parade on Jul 8, 2025 ...

Stung by customer losses, Comcast says all its new plans have unlimited data No data caps: "Four simple national Internet tiers that include unlimited data." ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Ace Bailey had some preferred destinations entering the NBA Draft, but there’s one team that he particularly was not fond of.

Tesla said it completed its first fully autonomous vehicle delivery from factory to customer. A video posted on X shows the vehicle — a Tesla Model Y — leaving the company’s Austin ...

House Reps launch investigation into alleged student loan fund diversion, non-compliance, and unethical practices. The probe aims to ensure accountability and transparency in the disbursement of ...