MindTouch's AI-powered knowledge management solution is now available as a Premium Client Application on the Genesys AppFoundry. The Genesys AppFoundry is a dedicated marketplace focused on customer ...

has announced that its solution for knowledge management—eGain Knowledge Hub—is now available on Genesys AppFoundry. Infused with AI and analytics, eGain Knowledge Hub for Genesys empowers agents to ...

ServiceNow today at its Knowledge 2024 customer and partner event in Las Vegas announced a partnership with Genesys, integrating the Genesys Cloud platform with ServiceNow Customer Service Management ...

CHENNAI: US-based customer support software provider Genesys is witnessing growth in ... text analytics and knowledge management. It also offers virtual supervisor and supervisor copilot, which ...

SAN FRANCISCO & COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology ...

SAN FRANCISCO, September 19, 2024--(BUSINESS WIRE)--A new research report from Genesys® found that AI is rapidly becoming indispensable for companies aiming to stay competitive in the customer ...

"We’re working with Genesys because of its strong focus on innovation, customer-centricity and a clear vision for the future of AI — making them the ideal partner for enterprises looking to ...