“Genesys partners are an extension of our sales team, helping drive accelerated results and achieving new heights together,” said Genesys vice-president of partners and alliances Gwilym Funnell.

For example, a teacher could have a Google Sheets file with student grades, and by using Google Apps Script, they would be able to send personalized emails automatically, saving hours of manual work.

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: Contact-Center- ...

Qi enhances its customer service with Genesys' Generative AI and Cloud technology, achieving an 80% reduction in response time and 60% telecom cost savings.

SAN FRANCISCO, December 12, 2024--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced that the Genesys Cloud™ platform reached nearly $1.8 billion annual ...

A great cold call script helps reps make a positive first impression. You can customize these examples and start using them right away.

Today, Genesys Cloud supports Modivcare teammates who efficiently and securely manage 2.2 million monthly calls and email and messaging conversations through a single unified desktop.

NEW DELHI: Vi Business, the enterprise arm of telecom operator Vodafone Idea (Vi), announced a partnership with Genesys to provide Indian businesses with advanced cloud and telecom solutions. This ...

A new TikTok trend lets Gen Z ‘write the marketing script’ Ten fine examples of what happens when generations come together for a common cause: advertising. Mike Hadge ...

Alibaba Cloud users can avoid 85.5% of emissions by switching from the traditional mode of locally deployed data centers and servers, according to the Carbon Trust’s report Alibaba Cloud’s ...

The contracts are collectively valued at £894m, and – based on the government’s own G-Cloud spend data – mean AWS will make more money on these three contracts alone than it has during its ...