Two A/NZ partners have collected major gongs from contact centre platform specialist Genesys at the vendor’s tenth annual APAC tech summit in Bangkok. QPC Australia has been named A/NZ partner ...

Eddie Wu sees Alibaba Cloud providing the ‘best AI technical services’ to support Chinese enterprises’ global expansion.

Previews have been issued of the next iterations of two of the public sector’s biggest tech frameworks – G-Cloud and Network Services – including a cumulative expected value of £14bn for the featured ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: Contact-Center- ...

Touting its global network that spans more than 2 million miles of fiber, 33 subsea cables and 202 points of presence, Google LLC’s Cloud division today launched Cloud WAN, a fully managed ...

StarHub has successfully tested Southeast Asia’s first 5G cloud radio access network (RAN), enabling it to deliver new services to its enterprise customers and pave the way for the deployment of ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the Genesys Cloud™ platform reached nearly $1.9 billion annual recurr ...

Qi enhances its customer service with Genesys' Generative AI and Cloud technology, achieving an 80% reduction in response time and 60% telecom cost savings.

An internal memo reveals Google Cloud's strategy overhaul, including team consolidation to increase sales productivity.

Network operations have evolved from acting as service providers to becoming service brokers, but now the shift is reversing for some enterprises.

With Genesys Cloud AI, organizations can move beyond automation and orchestrate experiences that reshape customer and employee engagement.