Strategically positioned within Microsoft Teams and Genesys Cloud ecosystems, AudioCodes is well-positioned — but needs to perform better in its AI-based solutions and software revenue to ...

Two A/NZ partners have collected major gongs from contact centre platform specialist Genesys at the vendor’s tenth annual APAC tech summit in Bangkok. QPC Australia has been named A/NZ partner ...

Two A/NZ partner have collected major gongs from contact centre platform specialist Genesys at the vendor's tenth annual tech summit in Bangkok.

Skyrocketing cloud bills aren’t delivering on their promises, and proactive enterprises are doing something about it.

Tony Bates, chairperson of Genesys Cloud Services, also joined Thursday’s event. He stressed that leveraging AI effectively requires the use of cloud technology.

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: Contact-Center- ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the Genesys Cloud™ platform reached nearly $1.9 billion annual recurr ...

Inoria honored for exceptional growth and innovation in CX solutions powered by Genesys, the world-leading cloud contact center solution provider, at the premier event in Nashville Salt Lake City, UT, ...

Effective financial management requires a comprehensive understanding of the hidden costs of cloud computing. A multicloud strategy makes vigilance even more critical.

Modivcare spent six months evaluating solutions before choosing the Genesys Cloud platform and its embedded artificial intelligence, voicebots, and chatbots integrated with web messaging for seamless ...

Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and then some.

Genesys International: Leading player in India's geospatial sector with strong growth potential, trading at attractive valuation. Target: ₹1,370.