The awards spotlighted partners who have unlocked new opportunities to deliver exceptional customer value, execution excellence and meaningful impact through the Genesys Cloud platform. Spark itself ...

Genesys Cloud makes big bet on Korea's corporate AI market Published : May 22, 2025 - 14:07:56 Updated : May 22, 2025 - 15:10:14 ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: Contact-Center- ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it was recognized as a Leader in The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Platforms, Q2 ...

Genesys was also named Customer Experience Partner of the Year (Technology) by Amazon Web Services (AWS) for the second consecutive year, included as a leading channel-focused cloud company in the ...

Qi enhances its customer service with Genesys' Generative AI and Cloud technology, achieving an 80% reduction in response time and 60% telecom cost savings.

Modivcare spent six months evaluating solutions before choosing the Genesys Cloud platform and its embedded artificial intelligence, voicebots, and chatbots integrated with web messaging for seamless ...

SAN FRANCISCO, December 12, 2024--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced that the Genesys Cloud™ platform reached nearly $1.8 billion annual ...

Flow goes far beyond production tracking, it does asset tracking and asset management ‘versioning,’ it is cloud-based, and it will support multiple storage mechanisms – the client’s ...

SAN FRANCISCO — Genesys ®, a global cloud leader in AI-powered experience orchestration, today reported the results for the third quarter of its fiscal year 2024 (Aug. 1- Oct. 31, 2023). The Genesys ...

DUBAI – Genesys®, a global cloud leader in AI-powered experience orchestration, has announced the United Arab Emirates (UAE) as its latest full-service Genesys Cloud CX® region. The launch means local ...