In a world where technology is becoming increasingly predatory, free software is the solution. The FSF has been defending ...

OpenMSP is a new platform to help MSPs find open-source alternatives to many if not most of the tools in their stack, and ...

There are several popular help desk ticketing tools currently in use, including ServiceNow, Zendesk, Freshdesk, Jira Service Desk, and HappyFox.

Open-source software powers the majority of today’s businesses. An estimated 70% to 90% of modern software solutions use a code base made up of open-source components, according to 2022 data ...

According to a new comprehensive report from The Insight Partners, "Help Desk and Ticketing Software Market Size and Forecast (2021 - 2031), Global and Regional Share, Trend, and Growth ...

Following off the last point, there's a chance the company making your closed-source software doesn't give it the attention it deserves, ends support for it, or heaven forbid, goes out of business ...

Fortunately, most help desk platforms follow the software-as-a-service (SaaS) model, charging fixed monthly or annual fees for each user. This model makes it easy to estimate your cost beforehand.

Despite this, the vulnerability has a critical severity score of 9.8 and impacts all SolarWinds Web Help Desk versions, except the latest one, 12.8.3, if it has the hotfix applied.

Open source also needs to come from a reputable source. For example, in 2020, malware was discovered in a set of repositories on the GitHub platform.