Regarding operational excellence, the Malcolm Baldrige National Quality Award is the corporate world’s equivalent of a black-tie gala.

Three whys. Three times each. Pretty simple, yet if we really dig into those questions, discuss them with our teams, and ask ourselves what they reveal about where we are focusing our energy and what ...

Because of their exact and objective nature, process maps make it easy to measure processes and operations within an organization. A cause and effect diagram starts with a problem statement that ...

Nepal's National Health Insurance Program (NHIP), started in 2016, set out to improve access to health care and protect citizens from high medical costs. However, the program has struggled with low ...

Entrepreneurs who build successful businesses often possess a unique ability to see what others don't—the critical bottlenecks hiding in plain sight that create frustration, inefficiency, and lost ...

There are no prerequisites for this course, but it’s helpful if you come in having an idea or process that you'd like to improve. Have you ever wanted to change how your workplace operates, but didn’t ...

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This is a sample code to generate a business process diagram using PiperFlow syntax. This is a sample code to generate a business process diagram using Python code. The code is self-explanatory. The ...