According to Salesforce, during the 2025 holiday season AI will drive $260 billion in global online sales as well as $1.6 ...

“AI is doing 30 to 50% of the work at Salesforce now” for engineering, coding and customer service tasks ... they don’t have as much data and metadata. They’re not able to kind of put as much ...

“Agentforce for Field Service redefines how work gets done in critical industries like manufacturing, telecommunications, utilities and consumer home services,” says Taksina Eammano, EVP and GM of ...

Agentforce for Field Service automates scheduling, paperwork, and reporting — freeing skilled workers to focus on repairs, troubleshooting, and building customer relationships With pre-built topics ...

Salesforce has developed a data platform with low-code tools and an integrated customer 360 data model, shifting much of the traditional data engineering work into a configuration-driven, point ...

Salesforce CRM and International Business Machines IBM have announced an expanded strategic partnership, integrating IBM’s watsonx AI and Data Platform with Salesforce’s Einstein 1 Platform.

Unified Knowledge is available in a free beta test for Salesforce customers with Service Cloud Unlimited Edition, Einstein 1 Service Edition or the Knowledge Add-On.

Salesforce achieves this in part through Visual Remote Assistant, which enables the field service tech to see a problem before arriving on the scene, thus getting a jump on the issue. Finally, there’s ...

Salesforce adds Einstein Copilot Search, vector database to its Data Cloud, to help enterprises take advantage of unstructured data for analysis, and build AI-based applications.

Software as a Service (SaaS) is a software licensing model that provides access to applications via the Internet on a subscription basis, eliminating the need for local installation and maintenance.

Data mapping is a crucial aspect of Salesforce integration as it ensures the smooth transfer and synchronization of data between systems. However, businesses often face various challenges during ...