Enterprise: Air India adopts Salesforce Agentforce to automate service tasks, cut refund delays, and enhance customer ...

In-person sales continue to play a critical role across industries—from retail showrooms and service centres to pop-ups and field environments. But modern businesses can no longer rely on legacy POS ...

Salesforce’s latest report reveals how AI agents and Agentforce are reshaping retail, enhancing personalization, and ...

This trend shows the increased importance of the private cloud and the maturity of newer implementations of this provision.

Air India has expanded its collaboration with Salesforce by adopting Salesforce Agentforce as part of its ongoing digital ...

BDC data management functions should help customers improve data accessibility and governance, especially thanks to SAP's new ...

Air India streamlines refund processes with Salesforce Agentforce, automating routine tasks using agentic AI, reducing delays ...

Midsize enterprises in the U.S. are embracing offerings from Salesforce ecosystem providers that distill industry-focused large-enterprise CRM capabilities into more affordable packages, ISG says.

Carrie Tharp, VP of Retail and Consumer at Google Cloud, on how the retail landscape has changed since last year's conference ...

I have to admit, heading out to London for 2025 KubeCon + CloudNativeCon Europe, I thought I might see the beginning of the ...

The open protocol is designed to automate complex workflows that span multiple systems, increasing productivity and reducing ...

Is AI about to cause the biggest workplace disruption in 25 years? In this episode of Today in Tech, host Keith Shaw sits ...