Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service ...

Scammers know too well how to build a trap by planting fake customer service numbers online for well-known major airlines, banks, insurance companies, cable companies, online retailers and more.

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Consumers must be aware of scams that can be triggered when doing an online search for customer service or even a company's phone number.

Another was the issue of service quality degradation which has become a major challenge. There has been poor services quality from the network owned by the same operators from whom capacity would ...

A new survey has revealed the surprising chains that have the best customer service, and those that are plagued by rude employees, slow service and ordering fiascos.

Indian consumers are not hesitant to act when faced with poor service: 89% said they would switch to another brand, and 84% are likely to post negative feedback online.

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid contacting companies altogether because of it ...

ISPs say their “excellent customer service” is why users don’t switch providers ISPs tell FCC that mistreated users would switch to one of their many other options.

Bad customer service costing £41bn as Gen Z are 'killing the high street' 80% of adults exit a store without buying something if they have a poor experience.

How poor customer service costs you a fortune and takes a mental health toll Poor customer service is leaving consumers stuck in an 'endless cycle of emotional turmoil and financial loss'.