CDK expands Fixed Ops Suite to all dealers, offering AI tools to improve service efficiency, CSI, and customer engagement.

The report found Amtrak may not be focusing its resources on improvements with the highest potential customer impact.

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Rocket CRM, a SaaS-based CRM technology platform designed for small and mid-sized businesses, has announced the full ...

Sprout Social has introduced new innovations to its Care by Sprout Social solution, which aim to enhance customer care on social media by enabling proactive, secure, and insights-driven engagement.

Effectively manage inventory across a vast network to reduce costs and improve customer service. Increase employee satisfaction and retention to maximize performance and drive continuous improvement.