Relevance, delivering best-in-class AI-search and generative experiences that maximize business outcomes at every point-of-experience, announced that Docusign (NASDAQ: DOCU), the Intelligent Agreement ...

CDK expands Fixed Ops Suite to all dealers, offering AI tools to improve service efficiency, CSI, and customer engagement.

The report found Amtrak may not be focusing its resources on improvements with the highest potential customer impact.

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

Technicians can use this guide to learn how to properly structure service tickets and improve customer satisfaction (or CSAT) scores.Constantly Updated — ...

Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with them, without seeming robotic.

3 ways retail executives can improve customer intelligence With AI, deep customer listening presents significant opportunities for executives to get closer to their customers.

To the Editor: Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with ...

From the planning phase through follow-up, here are seven things to keep in mind on your next renovation project.