City Power took over electricity billing in Johannesburg on July 1 and has since launched a city-wide audit to tackle long-standing errors and rebuild customer trust.

CDK expands Fixed Ops Suite to all dealers, offering AI tools to improve service efficiency, CSI, and customer engagement.

The report found Amtrak may not be focusing its resources on improvements with the highest potential customer impact.

Customer feedback is a powerful tool for business growth, and successful entrepreneurs know how to use it effectively. This ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

PostFinance, one of Switzerland’s retail financial institutions, has recently announced two significant developments that ...

Carlson Siding & Construction, a family-owned exterior remodeling company, today announced significant enhancements to its ...

The agency said it is temporarily reassigning about 1,000 customer service representatives from field offices to work on the ...

The 52 counties honored in this year's awards from the Center for Digital Government are transforming local government with cutting-edge tech while focusing on resident services.

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...