The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability ...

Roubic Tree and Landscape LLC is excited to announce its latest service expansion to better serve its growing number of ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain ...

The General Command of Sharjah Police, represented by the General Directorate of Comprehensive Police Stations, has achieved ...

A study analyzing 500,000 customer service interactions shows chatbots struggle with complex issues while human agents excel ...

Dialog Enterprise, the corporate ICT solutions arm of Dialog Axiata, continues to drive innovation in Sri Lanka’s business ...

For women married before 1986 who changed their last names, the REAL ID process has become downright ridiculous.

The Ministry of Energy and Infrastructure (MoEI) organised its first customer council meeting dedicated to discussing the ...

Govt banks ramp up LBO and CBO hiring in 2025 to improve customer service. SBI, BOB, IOB, and others recruit local officers ...

From clearing up garbled speech on 9-1-1 calls to providing victims with automated investigation updates, artificial ...

Discover how AI is enhancing banking efficiency and user experience, making processes smoother for customers in the financial ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.