City Power took over electricity billing in Johannesburg on July 1 and has since launched a city-wide audit to tackle long-standing errors and rebuild customer trust.

Aprecomm continues to gain momentum in Latin America by adding three new customers—BCD, IABOT, and Ingenio Networks—and now has over 50 broadband service ...

As Nigerian banks deepen their investments in artificial intelligence (AI) to improve customer service and operational ...

CDK expands Fixed Ops Suite to all dealers, offering AI tools to improve service efficiency, CSI, and customer engagement.

The report found Amtrak may not be focusing its resources on improvements with the highest potential customer impact.

With a budget of R304-million, the metro will upgrade walk-in centres, improve staff responsiveness, and enhance its virtual contact platform – all aimed at turning frustration into better service for ...