New Web Agent built on Dynamics 365 Channel Integration Framework provides omni-channel contact center and dialogue management capabilities from a single Dynamics 365 window. Anywhere365 continues ...

They touch on both Power Platform, Microsoft’s set of low-code tools for building apps and workflows, and Dynamics 365, the company ... access to OpenAI’s API, the new capabilities follow ...

Copilot in Dynamics 365 Customer Service, which will become generally available next month, helps employees deliver faster and more focused customer care by drafting contextual and personalized ...