Microsoft Dynamics 365 CRM is a robust, AI-powered customer relationship management platform designed to elevate customer service operations and enhance overall business efficiency. By seamlessly ...

Dynamics 365 is an enterprise resource planning platform with modules for finance, sales, operations, and more. Microsoft 365 includes productivity tools like Word, Powerpoint, and Excel.

Hot on the heels of Salesforce's announcement last month of artificial intelligence agents for sales, Microsoft on Monday announced it will make ten agents available in Dynamics 365 for use in ...

Microsoft said these agents for Dynamics 365 will continue to learn and handle new situations as they happen. Agents will work to improve their quality of service based on how issues are resolved.

When a customer reaches an agent, Dynamics 365 Contact Center gives the agent a 360-degree view of the customer with generative AI — for example, real-time conversation tools like sentiment analysis, ...

Microsoft Dynamics 365 ranks as one of the best ERP systems because it is a comprehensive platform that meets all the requirements for business management. It boasts a range of applications to ...

Copilot in Dynamics 365 Business Central for generating AI-written product descriptions that conform to a selected "tone and length," which can be subsequently edited and uploaded to online stores.

Today, we’re announcing the next generation of AI product updates across our business applications portfolio, including the launch of the new Microsoft Dynamics 365 Copilot – providing interactive, AI ...

The following architectural diagram provides an overview of Sensor Data Intelligence and its components: Learn more Sensor Data Intelligence is a public preview feature of Dynamics 365 Supply Chain ...

Spark’s ongoing evolution as New Zealand’s largest telecommunications and digital services provider takes Agile to new levels. But it’s hard to be nimble and forward-looking without a back-end to ...