A decade ago, critics claimed no one would ever trust new digital banks with their money. Today, there are more than 15mn digital bank accounts in the UK with brands that did not exist 10 years ago.

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During our talk, we also discussed whether Monzo could itself be construed as a legacy player in the not-too-distant future. After all, the company is now 10 years old, and AI is changing everything.

There’s also no guarantee customers will get anything back at the end, with Monzo’s research revealing that almost a third (32%) of people have been left out of pocket due to a wrongly sent ...

A new 'undo' feature allows customers to cancel a bank transfer and reverse a payment, up to 60 seconds after the payment is made. The 'Undo Payments' tool comes as research from Monzo reveals ...

If a Monzo customer has just made a bank transfer but straight away they notice a mistake, such as sending the wrong amount or selecting the incorrect recipient, this is what happens next: A default ...