Experts from General Motors, Zoom and IBM discuss how their companies and customers consider AI model selection.

The green Data Cloud block hosts Customer 360 and Engagement Journey plus two smaller green tiles— Tableau Metrics and Semantics of Unstructured Info. A yellow Agentforce band crowns the diagram.

Everyone wants a 360 degree view of the customer, and it's no longer a moon-shot; it is the foundation for relevance and regulatory survival.

We believe these costs can be managed effectively through negotiations for long-term volume agreements with cloud players and is in many ways a more attractive model for Salesforce.

Blue Yonder unveils five domain-specific AI agents at ICON 2025, culminating CEO Duncan Angove's three-year, $2 billion transformation of the company's supply chain technology stack. The new agentic ...

Las Vegas [US]/ Bengaluru (Karnataka) [India], April 11: Tredence, a leading data science and AI solutions provider, today announced the launch of Tredence Customer 360, a transformative customer ...

Tredence will showcase Customer 360 and share success stories at booth - 3079 during Google Cloud Next 2025 at the Mandalay Bay Convention Center, Las Vegas.

Tredence Customer 360 delivers an AI-driven 360-degree view of the customer, connecting first- and third-party data across touchpoints like streaming, gaming, customer service, and commerce media.

The E.U. Data Boundary for the Microsoft Cloud was launched in January 2023, which saw European customer data from Microsoft Cloud’s core services being processed and stored locally.

Salesforce and Google Cloud are deeply integrating their customer service platforms—Salesforce Service Cloud and Google Cloud's Customer Engagement Suite—to empower AI agents in Service Cloud with ...

This week, SAP made one of the most heavily promoted news announcements in recent history. But why SAP Business Data Cloud, and why now? The answer, as expected, leads us right back to AI. Here's my ...