Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be ...

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

Across the customer service world, the advantages of self-service for companies and customers are clear. But the best way to drive customers to self-service is a lot murkier. For some, the thought was ...

The principles that guide your personal decisions should extend to how you prioritize customer needs. I’ve found that ...

Starlink satellites orbit approximately 342 miles (550 kilometers) above Earth and put on a spectacular show for observers as ...

Customer service has totally gone down hill. I was locked into a price for $55 for life or so I thought. In the past 6 month they have managed to raise my bill $9.

Customer service is horrible, always get transferred, put on hold and disconnected! Unable to use 2 step verification because cell service horrendous this side of Enfield! Has been with them over ...

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As Trudeau left, his approval rating was 16%. Now Carney’s is 60%, says Nik Nanos, the pollster. Poilievre’s numbers have ...

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