Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual ...

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be ...

Customer service scripts are written words used by call center agents to resolve customer interactions and provide a positive customer journey. VERNON, BRITISH COLUMBIA, CANADA, October 11, 2022 ...

There is no one-size-fits-all approach to customer service, no magical script that we can recite ad nauseum; it’s all about attitude. That’s why we need this incredibly open-ended question to ...

The script appears to come directly from Comcast's "Einstein" system for customer service representatives. Customers who use more than 300GB in a month are automatically charged $10 for each ...

Your customer service team — whether they man a support email, sit in a call center, or are in plain view at your hospitality-focused company — are the pillar of your business that keeps your ...

iOS: Dealing with customer service is never fun, and when you're trying to get your monthly costs down it often feels like a crapshoot when you make t ...