The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Tips to use positive language in your customer service communications. You can get a sense of a person’s positive language skills early on, even during an interview when hiring for customer service ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

Empathy is a cornerstone of customer service. In your BPO job interview, ... Discuss times when you've gone beyond the script to genuinely connect with someone and solve their problem.

When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual ...

Suumit Shah never liked his company’s customer service team. His agents gave generic responses to clients’ issues. Faced with difficult problems, they often sounded stumped, he said. But when ...

→ Customer service is getting worse—and so are customers From the September 30th 2023 edition Discover stories from this section and more in the list of contents ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. U.S. World; ...

Airline customer service is caught between two eras of the internet: one built on social media, the other on machine learning. The transition promises to be rocky.