When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual ...

Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

There is no one-size-fits-all approach to customer service, no magical script that we can recite ad nauseum; it’s all about attitude. That’s why we need this incredibly open-ended question to ...

Customer service scripts are written words used by call center agents to resolve customer interactions and provide a positive customer journey. VERNON, BRITISH COLUMBIA, CANADA, October 11, 2022 ...