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CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.
In the following story, one pharmacy tech finds herself in this exact predicament and decides to teach the district manager a ...
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As we rely more on digital infrastructure, our approach towards resilience needs to adapt and mature. By Dan Middleton ...
The customer service is not just bad—it’s nonexistent. And when a company can’t provide basic service or support during an outage they caused, the least they can do is offer reimbursement ...
Frustration mounts as customers find themselves stuck in a web of customer service bureaucracy, where reaching help often ...
Fill out this form to contact our customer service department about newspaper delivery, payments, and billing ...
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