Working in the customer service department involves several tasks that need to be performed exceptionally. These could include answering inbound calls, figuring out the answer to a client's ...

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse . Former reps reveal what they say happened at the other end of the phone. By ABC News. March 26, 2015, 3:25 PM.

I know you're trying to help me, but I want to tell you what happened,'" says dos Santos. Then, calmly explain the issue. You want the customer service representative to empathize with your situation.