Heart Evangelista knows how to join the humor train! On TikTok, the Global Fashion Icon shared a video of herself with Filipino photographer Andrei Suleik as they joined the viral call center agent ...

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

Despite this shift in perspective, some high-profile companies are still moving forward with plans to lay off thousands of customer service workers and replace them with generative AI technologies.

Rep. Mike Flood talks about his efforts to bring up staffing levels at the National Weather Service office in Valley, allowing more weather ba… ...

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's first-quarter conference ...

Agentic AI's potential for improving customer satisfaction and streamlining workflows is bolstering its appeal in customer service circles and fueling what could be a US$47.1 billion market by 2030.

Adding paid time off and other thoughtful benefits can help reduce customer-service rep turnover.

Trump wants cars made in the USA. The top 10 'most American' cars on the market Safe-haven gold clears $3,000 for the first time I Asked 4 Chefs the Best Way To Cook Steak—They All Said the Same ...

The Supreme Court on Tuesday declined to revive former Rep. Steve King’s (R-Iowa) bid to receive attorneys’ fees in a copyright fight that stemmed from a meme posted by his campaign. A jury o… ...