Hang Up Your Age-Old Stereotypes: Gen-Z Is On The Phone For Customer Service Needs
For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.
T-Mobile Starlink is offering free (temporary) access even if you're not a T-Mobile customer
During the Super Bowl on Sunday, T-Mobile announced the public beta launch of its direct-to-cell program with Starlink.
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Expedia Customer Service: Best Ways to Contact for Help
To connect with Expedia Customer Service, one-touch dial dial 1-888-540-1069 and follow the automated instructions to reach a ...
Are you a customer of the most complained about phone and broadband firms in Britain?
The regulator said TalkTalk had seen an increase in complaints in the third quarter of 2024 to top the list of broadband ...
This woman's cellphone number was given to another customer — without her consent
Huijun Long received a notification on the Virgin Plus app that her service with the company had been cancelled. Turns out, her phone number had been 'mistakenly transferred' to a Bell Mobility ...
Broadband companies’ customer service: Who is failing consumers?
Satisfaction in broadband providers’ customer service has remained low between November 2023 and November 2024, sitting at ...
Biggest customer service bugbears revealed – including rubbish hold music and not speaking to a real person
THE biggest customer service bugbears include rubbish hold music, no option to call back if you get cut off – and not being able to speak to a real person. A poll of 2,000 adults revealed ...
Energy companies’ customer service: Who is failing consumers?
Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.
Brits avoid contacting companies due to poor customer service, study claims
A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...
Scam cases up by 11.7% in Hong Kong amid rise in fake customer service tactics
Commissioner of Police Raymond Siu says force recorded 94,727 criminal cases in 2024, with scams accounting for 46.9 per cent ...
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Ways to Enhance Your Customer Experience and Retention
The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...