Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

To build the right impact and loyalty in customer relationships, this means that businesses need to strike the right balance ...

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Customer service hours have been reduced at Brighton and Hove libraries as not enough staff are available.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

Despite this shift in perspective, some high-profile companies are still moving forward with plans to lay off thousands of customer service workers and replace them with generative AI technologies.

GoDaddy's Q1 revenue and margin growth were stable, but customer base decline signals market saturation and limited upside. Click to read why GDDY is a Hold.

Klarna Reverses AI Customer Service Overhaul Klarna is inviting human workers back to its customer service division after AI takeover last year.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...