Recent years have seen that global trade has become harder to manage. Between shifting tariffs, changing rules, and increased ...

Advancements in mobile app technology are attracting young – and even older – generations to the industry, while the adoption ...

How a small personal project turned into one of the internet’s top AI tools platforms, and the lessons behind building momentum online.

Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

To build the right impact and loyalty in customer relationships, this means that businesses need to strike the right balance ...

The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain times.

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability claims as part of its “efforts to improve customer service while handling ...

Zhang is the CEO and co-founder of Decagon, a San Francisco-based startup that offers an automated customer-support service ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall service.

Ultimately, the future of business belongs to those who can master the art and science of customer experience.