Engaged employees deliver better customer service. Companies in the top 25% of employee engagement have 10% higher customer ...

To build the right impact and loyalty in customer relationships, this means that businesses need to strike the right balance ...

XIAMEN, China, July 8, 2025 /PRNewswire/ -- Yeastar, a global leader in Unified Communications, today released the built-in Call Flow Designer for the P-Series Phone System. This visual, no-code ...

That Dropped Call With Customer Service? It Was on Purpose. Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” By Chris Colin June 29, 2025 ...

Authorities in China have banned a hotel from offering a red panda 'wake up call' service.

Customers can switch to Trump Mobile with a quick call to 888-TRUMP45 — even with their own phone. Those hoping to get their hands on the sleek new smartphone will have to wait until August.

The UK backed a UN Security Council resolution calling for Israel to lift restrictions on aid, but the move was vetoed by the US. The Prime Minister called for the restoration of a ceasefire ...

A Utah woman thought she paid a pro to help prepare her taxes. Instead, she says she nearly lost thousands of dollars to someone posing as a Venmo customer service representative.

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Improvements in the technology behind voice-based AI bots are making them more prolific and humanlike in phone calls.