Customer success managers are typically measured on metrics like net promoter score (NPS), customer satisfaction (CSAT) and ...

Ultimately, the future of business belongs to those who can master the art and science of customer experience.

Millions of Qantas customers may have had data stolen in a cyberattack on a third-party platform, with names, emails and frequent flyer numbers potentially exposed.

Qantas is contacting customers after a cyber attack targeted their third-party customer service platform.

Explore more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact.

Tesla said it completed its first fully autonomous vehicle delivery from factory to customer. A video posted on X shows the vehicle — a Tesla Model Y — leaving the company’s Austin ...

[AUSTIN] Tesla chief executive Elon Musk said a Tesla Model Y SUV drove itself from the company’s factory near Austin to a customer’s home in the company’s latest move to showcase its push into ...

Jeff Bezos and Lauren Sanchez's wedding invitation leak has critics questioning if it was a purposeful clapback over protests.

Fun facts, photos and videos galore from 2025 Royal Highland Show We bring you all the highlights from Scotland's largest agricultural event.

Looking for the best CBD gummies? We tried CBD gummies from five of the best brands in 2025. Learn more as we break down how well they work and how to find the right gummies for your needs.