The FICO European Fraud Map 2024 has revealed a worrying trend of rising card fraud levels and losses across the continent. The data from Euromonitor International on 18 countries shows that Card Not ...

Customer feedback is a powerful tool for business growth, and successful entrepreneurs know how to use it effectively. This ...

These global brands design onboarding programs that attract and keep talent long-term, even in fast-paced, high-turnover ...

When we look at customer journey mapping it is important we take into account the digital steps in our clients' journies. So we discuss customer journey mapping and how firms can take advantage of ...

By extending its onboarding to 100 days, prioritising retention-driving benefits, and crafting a personalised experience, The Washington Post has significantly improved retention and customer lifetime ...