The toolkit drives marketing and sales goals while building brand affinity and creating an elevated, consistent customer experience. Key features of Hi Auto's “Voice AI Marketer Toolkit” include: ...

In boardrooms and innovation hubs worldwide, artificial intelligence (AI) is no longer a distant promise, it’s a current ...

For customer experience leaders, the adoption of gamification signifies a move toward more interactive and rewarding consumer journeys. By aligning gamified experiences with customer expectations ...

3. Proactive vs. reactive Customer service is reactive, meaning it responds to the customer's needs after they have arisen. On the other hand, customer experience is proactive, meaning it ...

Product IDs and Keywords Enables users to search and choose single or several products from the commerce platforms to populate a content item in Amplience. This makes it easy to build things like ...

LONG ISLAND CITY, N.Y. & SUNNYVALE, Calif.--(BUSINESS WIRE)--Today, Optimum and Google Cloud announced an expanded collaboration to build an intelligent and personalized customer experience across ...

Business gurus often argue that, when differentiating a brand, customer experience is more important than price. Here’s why that assertion is fundamentally flawed.

The quintessential high-quality customer experience is that offered by luxury hotels. Each step of the customer’s journey is curated to ensure that their stay exceeds their expectations. Whether ...

Forrester’s 2025 Global Customer Experience Index Rankings: 21% Of Brands Declined, 6% Improved, And 73% Remained Unchanged CX hit an all-time low in North America, while Europe made some gains ...