When AI becomes the customer, what happens to your CX strategy?For decades, brands relied on four channels: websites, apps, call centers, and physical locations.But a fifth channel is emerging-one ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer service experiences, quietly, but profoundly.

The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...

Anyone can develop communication intelligence (CQ) through dedication, intentional practice, and mindful application of ...

Google's Gary Illyes acknowledged that they're still figuring out the balance between users and the needs of the web ecosystem.

Acquiring users isn’t enough. The real challenge lies in keeping them engaged and supported throughout their journey, long ...

Comviva, a global leader in digital transformation solutions, specializing in customer experience management, data ...

These updates underscore our ongoing transformation efforts to provide greater simplicity, choice and flexibility ...

In Home Flooring, a company based in Denver, is renowned for its comprehensive services in providing high-quality flooring ...

Daniel Kunkel, CEO at Gridserve, examines how artificial intelligence (AI) represents the next evolutionary leap in the charging industry.

Dubai Land Department (DLD) has signed a memorandum of cooperation with Emirates NBD, a leading banking group in the MENAT ...